Refund Policy
Refund Policy - the basics
Effective Date: October 29, 2025
We want returns and refunds to be easy and fair. This policy works hand-in-hand with our [Shipping Policy](/shipping).
Eligibility for Refund
You may request a full refund within thirty days of the delivery date shown on your tracking information. The item must arrive back to us unworn, unwashed, with all original tags and packaging intact. We inspect every return—if it does not meet these conditions, we will ship it back to you at your expense and deny the refund.
Free Return Shipping
We pay for the return label. Once you email us, we send a prepaid USPS, UPS, or FedEx label within one business day. Simply pack the item securely and drop it off. You are responsible for the package until it reaches our warehouse.
Refund Timeline
After we receive and inspect the return, we issue the refund to your original payment method within five to seven business days. You will receive an email confirmation when the refund is processed. Original outbound shipping costs are non-refundable unless the item was defective or we sent the wrong product.
Non-Refundable Items
Clearance merchandise, custom orders, are final sale and not eligible for refund or exchange. Gift cards are also non-refundable.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact support@rangeranch.com within seven days of delivery with photos. We will cover all shipping costs for a replacement or full refund, no questions asked.
Lost or Delayed Returns
We are not responsible for return packages lost by the carrier. Use the tracking number on the prepaid label and keep it until the refund is confirmed.
Cancellations
You may cancel an order for a full refund any time before it ships. Once the tracking number is generated, the order is no longer cancellable and falls under the return rules above.
Contact
Email support@rangeranch.com with your order number and “Refund Request” in the subject line. We reply within twenty-four hours Monday through Friday.